Do you greet strangers
Greet, greet and introduce
04/01/2010 | Etiquette of conduct
by Carolin Lüdemann, Coaching & Training, Stuttgart
Although greeting, greeting, and introducing is something that each of us does on a daily basis, there is still a lot of catching up to do with the rules and customs of these actions. This becomes particularly clear when it comes to the topic of “Introducing”: Immediately, in one round, it becomes suspiciously mute when it comes to introducing someone to the audience. In this and the next edition, “Praxisführung professional” introduces you to the basic rules of greeting, greeting and introducing yourself.
1. When is the greeting - and when not?
Which formulation you use for a greeting naturally depends entirely on the circumstances. If you know your counterpart, say hello by name (“Good day, Mr. Schmidt!”). If you meet a complete stranger, you can of course not say hello by name and instead just say “Guten Tag” or “Grüß Gott” - as is customary. The same goes when you say goodbye. When leaving an elevator, for example, you formulate a corresponding farewell greeting (“Goodbye”).
Checklist for greeting
When a patient enters your practice, he naturally expects to be greeted. Although the motto here is that the newcomer (patient) should greet those present (employees), you should do him this favor and say the welcome greeting accordingly first!
The following rules apply to patients
The colleague at reception stands up to greet you.
If you stayed seated, you would be signaling, “I don't like it right now.” Even if you do, take the effort and get up. If necessary, you can always refer the visitor to another contact person or ask them to take a seat and wait a moment.
2. How is it welcomed?
When greeting, body contact also takes place in addition to the verbally pronounced greeting. In the professional environment, this is usually a matter of hand. If you know each other very well, handing out a hand is sometimes combined with a hug or, in the case of men, with a friendly pat on the back. The way in which you greet each other and how close you get to each other is actually left to the hierarchically higher level (boss or patient).
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