Think manners are important

Manners: The most important ones in the job

The manners are often criticized these days. Good nursery? Manners? Decency and etiquette? Unfortunately often nil - both in private life, but also in the job, where competition and elbow mentality are in the foreground. Good manners, especially in the workplace, can shape the impression you make on colleagues, customers and superiors. Manners as a career factor - that shouldn't be underestimated. But what is actually called manners and when do they show up? We explain what manners are, which ones are particularly important and valued in the job and which mistakes in the manners you should absolutely avoid ...

➠ Content: This is what awaits you

➠ Content: This is what awaits you

Manners: More than just a request and thank you

When it comes to etiquette, everyone immediately has some clear ideas and behaviors in mind. A friendly “please” and “thank you” should be part of the good tone, known people are greeted and not simply ignored and it is proper to hold the door for other people. These points are concrete examples of manners - but what are manners in general?

Manners are the behavior that is evaluated and viewed as particularly positive - or even negative - within a society. If only manners are spoken of, these are usually good and desirable behaviors. Bad manners are spoken of if negative behavior is to be pointed out.

An example for clarification: The question “Which manners should I observe?” Is about which positive behavior is desired. The most common synonyms for manners are: manners, nursery, behavior, decency, behavior, style and etiquette. Manners are thus a form of direct interpersonal interaction and show up in contact with other people.

Manners reflect values

Manners are conveyed and taught through upbringing in early childhood. Parents have a large and important role in conveying values, promoting positive behaviors and also showing what is not allowed. However, behavior can still change in later life - for both good and bad.

Sticking to etiquette can have a big impact. Faster than one would like, a bad reputation develops that lasts for a long time. Rude, coarse, badly educated, cheeky and bold are the probably nicer descriptions.

How can manners be learned and improved?

The foundation stone for the manners is laid by the upbringing, but you can work on it at any time and also later learn new behaviors and thus improve your manners. As a first step, you need to know which etiquette you can - or should work on. In some cases, you will receive clear signals from your environment. For example, if you keep hearing that your unpunctuality is annoying, you should improve this manner.

To improve manners in the long term, you need to internalize the values ​​and behavior. In the beginning this means: practice, practice, practice. Keep reminding yourself to pay attention to the manners. Over time, the better manners turn into habits.

It can also be helpful to look for a role model that you can use as a guide. In childhood it was the parents, later it can be a colleague who shows particularly good manners.

The most important etiquette in the workplace

In the workplace, manners are an important part of making a good impression. Everyone gets on better with colleagues who know how to behave and if you shine with the appropriate manners, you not only do something for your image, but also for the general working atmosphere.

In addition, those who master the manners automatically appear more competent and trustworthy to others. In short: If you behave correctly, colleagues and even the boss immediately trust you more and are more willing to give you responsibility. In the interview, too, HR managers usually pay close attention to the manners of a candidate, who should not only have the necessary qualifications, but also fit into the team.

Good manners can therefore also influence professional success, which raises the question: Which manners are particularly important in the workplace and are companies, superiors and colleagues welcome? Not that easy, after all, the environment influences what is considered good manners and thus expectations can vary from employer to employer. However, there are some rules of behavior and manners that are generally considered to be important in the workplace:

  • courtesy

    The classic among the manners is also very important in the workplace. Politeness and a friendly demeanor are simply part of the job, not only when dealing with customers, but also with colleagues. This does not include the well-known manners of asking and thanking, but also a generally friendly and open-minded manner.

  • attention

    You should always pay your undivided attention to someone you are talking to, anything else is a sign of a lack of respect. If you are talking, but constantly looking around the room, typing on your smartphone or looking bored, do not say anything other than: I do not care what you are saying and I have better things to do ...

  • punctuality

    Punctuality is also a sign of respect for other people. It can happen every time that he is a few minutes late - but then you should let them know as early as possible so that the person waiting can be prepared for it. But what doesn't work at all: Constant unpunctuality or simply being late without an explanation. This is an absolute no-go of the manners. It shows that you don't respect each other's time to meet you.

  • reliability

    In the job, reliability is one of the most important manners, as boss and colleagues have to be 100 percent sure that they can rely on your word. Means: If you are given a task or a colleague asks you to take care of something, you have to be sure that you will meet the responsibility. Unreliability is a stamp that is difficult to get rid of and once you have lost your trust, you will not be left with any important tasks in the future.

  • Helpfulness

    Can i help you with that? - Doesn't sound like much, but it is a gesture of helpfulness. This form of behavior is particularly valued by many. Helpfulness makes you personable and shows that you are not only concerned with your own well-being, but also with the interests of your colleagues. However, you should be careful not to allow yourself to be exploited.

  • Table manners

    Whether during the lunch break while eating with colleagues, having dinner with the boss or at a customer appointment: table manners can also be an important aspect at work. When it comes to eating, in particular, there are some faux pas that you should avoid - these include, for example, unsavory slurping and smacking.

  • greeting

    It is clear that you should greet someone opposite. But how? And who first? You can do a few things wrong, especially at work, but one of the best manners is to make a good impression when greeting you. The most important thing: A short, firm handshake, keep eye contact and the highest-ranking person is greeted first at work.

  • Tact

    Those who have tact can adapt themselves and their behavior to different situations. In your job, for example, you should know when certain things are appropriate and when you should rather do without them. This is especially true for comments that may be very funny at one moment, but seem out of place at another time.

  • tolerance

    Tolerance is playing an increasing role, especially in today's world, when companies are becoming more and more global. Biased thinking or even rejection of other opinions and attitudes quickly catapults you into disarray.

Particularly beautiful: Colleagues can often be infected with good manners. If you set a good example, you will also benefit in the long term from the fact that your colleagues treat you with better behavior.

Etiquette: You should avoid these mistakes

As if won, so melted away ... You can score points with good manners, but unfortunately there is also the risk that your good reputation will quickly collapse again. In fact, a single mistake can be enough and you are no longer the friendly and helpful colleague, but are considered an unsympathetic loner. In particular, you should avoid a few mistakes in your manners, as they are particularly disliked by other people and are remembered negatively:

  • Intrusiveness
    Most people attach great importance to their independence and are reluctant to be restricted in this. If you are too pushy and try to impose your will on someone else, you will usually get the exact opposite.
  • Outbursts of anger
    Anyone can get angry - including someone else. However, you should refrain from letting out an outburst of anger directly on the recipient, yelling at them or even insulting them. Better to withdraw for a while, let the anger dissipate, and clear the situation after you have calmed down.
  • disrespect
    Hardly anything shows bad manners as disrespectful behavior towards other people. This is usually just about trying to feel better about yourself by belittling others. Those who need this reveal much more about themselves than about others.

More articles and tips on etiquette and etiquette

Other manners in the job

Manners in communication

Etiquette rules for etiquette

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